Terms of Service

These Terms of Service ("Terms") are an agreement between you and Eastman Strategic Advisory LLC, a New Jersey limited liability company doing business as Work With Micah ("Work With Micah," "we," "us" or "our").

They govern your purchase of one Private Health Strategy Intensive (the "Intensive") through workwithmicah.com (the "Website").

These Terms do not cover the In-Person Private Health Strategy Engagement or any ongoing advisory retainer. Those services are offered by application and are governed by a separate written agreement.

Contact: Eastman Strategic Advisory LLC d/b/a Work With Micah, 101 Eisenhower Parkway, Suite 300, Roseland, New Jersey 07068, micah@workwithmicah.com, 1-646-568-5789.

You must be at least 18 years old and legally able to enter into a binding contract to book an Intensive.

Up to two additional adult participants may join your Intensive. Please identify them in advance whenever possible, particularly if health or personal information about another person will be discussed. You are responsible for their conduct during the session and for giving them the participant acknowledgment included with your confirmation email.

If the Intensive concerns a family member or another person, you are the customer under these Terms. You confirm that you have that person's permission, or other legal authority, to share their information with us.

The Intensive is a single 90 minute private advisory conversation with Micah Eastman, held by secure video. We use Zoom as our primary platform and Google Meet as an alternate. A telephone session may be available on request.

During the live session, we may: review information and documents you choose to share; help you organize your questions, concerns and health information; explain, in general terms, the types of care settings and services that exist, such as home care, private duty nursing, post discharge support and facility care; help you prepare questions for your physicians, discharge planners and other providers; and help you think through options you may want to raise with your providers.

After the live session, we will send you a written Private Health Strategy Summary and Action Map (the "Summary") within five business days. The Summary is a concise, standardized document and may include the principal themes discussed, areas of uncertainty or unclear responsibility, priority questions, questions to raise with your physicians or other licensed professionals, immediate next steps, categories of professional support to consider, and a short action map.

Expedited delivery may be available on request for an additional fee. The fee and the turnaround will be quoted to you and must be paid before we begin. Expedited delivery depends on our availability and is not guaranteed.

You may send us clarifying questions about your Summary once, within seven days of delivery. The Intensive is complete when we answer them, or when that period ends.

The Summary is educational and strategic. It is not a medical record, clinical assessment, diagnosis, treatment plan, nursing care plan or clinical triage, and it is not a substitute for licensed medical advice.

The Intensive consists of the live session, the Summary and that one clarification round. It does not include ongoing access, further advisory work, attendance at appointments or family meetings, or communication with your providers or family members on your behalf.

The Intensive is advisory, educational and non-clinical. It is not healthcare, and it is not legal, financial or insurance advice.

Micah Eastman is a Licensed Practical Nurse. In the Intensive, he does not act as your nurse or as a healthcare provider for you or for anyone you discuss. Your purchase, the session and the Summary do not create a nurse-patient, provider-patient or other clinical relationship.

In the Intensive, we do not: diagnose any condition; provide or recommend treatment; prescribe any medication, or recommend starting, stopping or changing one; perform clinical assessments or clinical triage; perform physical examinations or provide hands-on care; or provide emergency services.

The Intensive is not a substitute for your physicians or other licensed healthcare providers. We do not supervise, direct or override their judgment.

You, and the person whose health is involved, make all healthcare decisions. Discuss any health, medication or treatment question with your licensed providers before acting on it.

We do not guarantee any health, care or other outcome.

The Intensive, and our booking, email and text channels, are not for emergencies or urgent medical concerns.

If you or someone else may be having a medical emergency or is at immediate risk, call 911 or go to the nearest emergency room. For urgent health concerns, contact your physician or other healthcare provider.

If an emergency or urgent safety concern arises during a session, our first priority is directing the person to emergency or medical care, and Micah may pause or end the session. Any reschedule or credit in that situation is handled case by case at our discretion.

What you share, and how much, is your choice. You do not need to provide medical records to book or complete an Intensive.

We rely on the information you provide and do not independently verify it. You are responsible for its accuracy. Incomplete or inaccurate information limits the usefulness of the Intensive and the Summary.

Do not send us information about another person unless you have that person's permission or other legal authority to share it.

We may record your session and use a transcription service to produce a written transcript, so that Micah can prepare your Summary accurately instead of taking notes during the conversation. By booking, you consent to that recording and transcription. If you prefer that we not record, tell us before the session and Micah will take written notes instead.

Recordings and transcripts are confidential, are used only to prepare your Summary and for our records, and are handled as described in Section 8 and in our Privacy Policy. You may not record a session without our written consent.

By booking, you agree that we may contact you by email, text message or phone about scheduling, payment, your session and delivery of the Summary. Message and data rates may apply. We will not send you marketing messages unless you separately agree to receive them.

Email, text and video may not be fully secure. Tell us if you want to use a different channel for sensitive information, and we will tell you what options are available.

You agree to receive these Terms, receipts and other notices electronically.

We keep the information you share confidential and use reasonable administrative, technical and physical safeguards to protect it.

We use your information to provide and administer your Intensive, prepare and deliver the Summary, process payment, keep business records and meet legal obligations, as further described in our Privacy Policy (linked below). The Privacy Policy explains how we collect, use, store and disclose information, and identifies the service providers we use.

We delete the recording of your session once your Summary has been delivered. We keep the transcript for one year, or for a shorter period if you ask us to delete it sooner.

We will not share your information with family members, other representatives, your providers or any Affiliated Business (defined in Section 12) unless you ask or authorize us to, except as required by law or described in the Privacy Policy.

If these Terms and the Privacy Policy conflict on how we handle your information, the Privacy Policy controls.

You book through the Website. Your Intensive is confirmed when payment is complete and you receive a confirmation email with your session link. Session times are shown in Eastern Time.

Please join on time. If you join late, the session still ends at its scheduled end time.

If we need to reschedule, we will contact you as soon as we can and offer another time. If none works for you, we will refund your full payment.

You may cancel at least 48 hours before your scheduled start time and receive a full refund.

You may reschedule once at no charge, with at least 48 hours' notice.

If you cancel or reschedule less than 48 hours before your scheduled start time, the fee is forfeited.

If you do not join within 15 minutes after the scheduled start time and have not contacted us, the Intensive is treated as a no-show and the fee is forfeited.

If you miss a session because of a genuine emergency, such as hospitalization, serious illness or a death in the family, tell us and we may offer a reschedule or a credit. That accommodation is at our discretion and is not an automatic right to a refund.

To cancel or reschedule, use the link in your confirmation email or contact us at micah@workwithmicah.com.

The Intensive is $1,500. Full payment is due when you book. Payment is processed through Stripe's hosted checkout under Eastman Strategic Advisory LLC. We do not collect card information on the Website.

The Intensive is private pay. We do not bill insurance, Medicare or Medicaid, and we do not represent that any insurer will reimburse the fee.

Except as stated in Sections 9 and 10, fees are not refundable once the session has taken place.

If you have a concern about a charge, contact us first so we can try to resolve it.

Disclosure. Work With Micah is connected to other businesses. Micah Eastman owns each of the following, and each is a separate legal entity (each, an "Affiliated Business"): MMO Nursing PLLC, which provides nursing and private duty nursing services; MMO Health Staffing LLC, which provides healthcare staffing and workforce services; MMO Media LLC, which provides media and publishing services; and NDB MMO Bionex LLC d/b/a MMO Intellectual Capital and Licensing, which owns and licenses intellectual property.

What Work With Micah does. Work With Micah provides advisory services only. We do not provide, arrange, place, supply or supervise nurses, aides, caregivers or other healthcare personnel, and we do not provide nursing, home care or staffing services. Those services are available only from a separately licensed or authorized provider under a separate engagement.

When provider information may come up. If you ask, or if you tell us you are looking for services outside the Intensive, such as in-home nursing or staffing support, we may give you information about providers that offer those types of services. That information may include Affiliated Businesses and unaffiliated providers. Whenever we identify an Affiliated Business, we will tell you that it is affiliated with Work With Micah, and where appropriate we will also identify unaffiliated options or tell you that you are free to select any qualified provider.

Your choice. You are free to use any provider you choose, or none. You are never required to use an Affiliated Business, and your decision will not affect your Intensive, the Summary or the fee (Work With Micah fee).

Separate engagements. Any service from an Affiliated Business or other provider is outside these Terms. It requires a separate agreement with that provider and is governed only by that agreement. Each provider decides for itself whether to accept you, and we do not guarantee acceptance, availability, suitability or price. Work With Micah is not responsible for services provided by any Affiliated Business or other provider.

The Website and all materials we use or provide, including worksheets, templates, checklists, frameworks and the format and content of the Summary, are owned by us or our licensors and are protected by intellectual property laws.

We grant you a limited, personal, non-transferable license to use your Summary and any materials we give you for your household's personal, noncommercial use, including sharing them with your family members and your healthcare providers.

You may not copy, sell, publish or distribute our materials, create commercial products or services from them, or use them to train artificial intelligence tools, without our written permission.

Information you share with us remains yours.

You agree not to: give false information or book using someone else's identity; use the Intensive to seek diagnosis, treatment, medication direction or other clinical services; record a session without our written consent; behave in an abusive, threatening or harassing way; resell or transfer your booking or your Summary; copy, scrape or interfere with the Website or its security; or use the Intensive or our materials to develop a competing service.

We may end a session without refund if you engage in abusive, threatening or harassing conduct.

Information on the Website is general and is not advice for your specific situation.

Except as expressly stated in these Terms, and to the fullest extent permitted by the law of your jurisdiction, the Website, the session and the Summary are provided "as is," without warranties of any kind. We do not promise that the Website will be uninterrupted or error free. Links to third party websites are provided for convenience, and we are not responsible for their content.

Nothing in these Terms limits or waives any right or remedy you have under the consumer protection law of the jurisdiction where you live that cannot lawfully be limited or waived. If any provision of these Terms would otherwise do so, that provision does not apply to you.

To the fullest extent permitted by the law of your jurisdiction, our total liability for any claim arising out of these Terms, the Website, your session or the Summary is limited to the amount you paid for the Intensive.

We are not liable for indirect, incidental, special, consequential or punitive damages.

This section does not limit liability for our gross negligence or willful misconduct, for personal injury caused by our negligence, or for any liability that cannot lawfully be limited. The savings provision in Section 15 applies to this section as well.

These Terms are governed by the laws of the State of New York, without regard to conflict of law rules. Any dispute will be resolved in the state or federal courts located in New York County, New York, and both of us consent to the jurisdiction of those courts. Either of us may instead bring a qualifying claim in small claims court.

You accept these Terms by checking the acceptance box before payment and completing your purchase. Your electronic acceptance is your signature, and these Terms have the same effect as a signed paper agreement.

Your booking confirmation will include a link to the version of these Terms you accepted. You may save or print them at any time.

We may update these Terms by posting a new version on the Website with a new "Last updated" date. The version you accepted at checkout applies to the Intensive you booked. Later changes do not apply to an Intensive already booked unless you agree to them.

The Intensive is a single standalone service. It does not create an ongoing advisory relationship, and we have no obligation to provide further services after it is complete.

The In-Person Private Health Strategy Engagement and ongoing advisory retainers are offered separately, by inquiry, and require a separate written agreement. These Terms do not govern them.

Entire agreement. These Terms, the Privacy Policy and your booking confirmation are the entire agreement between you and us about your Intensive. They replace any earlier statements about it.

Severability. If any part of these Terms is found unenforceable, the rest remains in effect.

No waiver. Our failure to enforce any part of these Terms is not a waiver of our right to enforce it later.

Assignment. You may not transfer your rights under these Terms. We may transfer ours to a successor to the Work With Micah business and will notify you if we do.

Events beyond our control. If we cannot hold your session because of events beyond our reasonable control, we will offer a new time or a full refund.

Survival. Sections 6, 8, 12, 13, 15, 16, 17 and 21 continue to apply after your Intensive.

Contact. Eastman Strategic Advisory LLC d/b/a Work With Micah, 101 Eisenhower Parkway, Suite 300, Roseland, New Jersey 07068, micah@workwithmicah.com.